Welcome to Jay Wolfe Toyota of West County

Rusty in sales, Billy in finance, and Scott in service all were very helpful in assisting me while purchasing a car from Jay Wolfe Toyota. Thanks to all of them for helping out.

Jay Wolfe Toyota in West County. The service is awesome. I went to 4 locations to fix a vibration issue in my front end. Jay Wolfe diagnosed it. My tires were not round, only under their pressure test machine. They gave me a sheet that gave all of the out of spec readings. I took them back to Tires Direct and got all 4 replaced for free. No recall at the time.

I can’t thank Scot Dickherber, the Service Director at Jay Wolfe Toyota enough. I went in for a state inspection and his Tire Specialist Rob Andres offered me an amazing deal on an awesome set of rims and tires. No pressure just a simple offer with plenty of information. My 2007 Tacoma with over 190,000 miles has never looked better! And now I have the old steel rims with a spare set of fresh winter tires. Scot may or may not remember me, but I had brought my wife’s 2001 Celica to Jay Wolfe when he was a Service Writer. It took several weeks and a lot of frustration, on both our parts; but he went the extra mile and spoke to technicians on the west coast to help get it sorted. I remembered that and years later that experience prompted me to purchase my Tacoma from Jay Wolfe. I have to say that I have been nothing but satisfied with the level of professionalism from Scot and his team. I care for my vehicles and am happy to know that when I purchase parts and service I am receiving that same care. I just wanted to take this opportunity to thank you Scot, Rob, Cody and the whole Jay Wolfe team! You have a very satisfied Toyota Owner!

Thank you, Jay Wolfe Toyota of West County, for taking advantage of my 20-year-old son and convincing him that the Toyota Maintenance Schedule REQUIRED almost $800 worth of "scheduled maintenance" at 30,000 miles on his 2019 Camry when he came in for an oil change today. I would love to know where a brake system flush, induction maintenance, and winter tune-up can be found on the Toyota Maintenance Schedule because I need help finding them. I am also confused about how the "$800 of required scheduled maintenance" and the ThreeForOne service contract are related. When my son questioned the service writer, Matthew Reid, about the necessity of the scheduled maintenance, Mr. Reid proceeded to tell my son that the dealership would not honor the ThreeForOne service contract and fix his wheel unless he got the REQUIRED scheduled maintenance. Please explain to me how the two are related. Lastly, when I purchased the wheels from Jay Wolfe, I purchased lifetime wheel alignments but was charged $119 today for the wheel alignment.

Just bought my second used vehicle at Jay Wolfe and will happily send my family and friends to this dealership! I got a 2006 Tundra last year and just this week bought a 2016 4Runner. Both times the process was stress-free and pleasant, and Gerry the salesman went above and beyond. He helped my 8 year-old daughter get snacks, tour the building, and find a place to read and play while we finished my paperwork. We often expect car salespeople to be pushy, but I thought Joseph the used car manager and the other salesmen were knowledgeable, friendly, efficient, and accommodating to my specific (and modest) budget, interests, and needs. Billy and Jason in finance were super nice and i didn’t feel pressured at all- I got exactly what I wanted. I had a great experience and definitely recommend Jay Wolfe Toyota. They’re helpful. They listen. They’re accommodating. I’m a happy camper :)

Stay away from this dealer, we recently visited the dealer and got into negotiations on a Used Telluride they had in stock. We pretty much had come to an agreement on the value of my trade after they made a bogus comment about the roof of my truck would need to be repainted , when all it need was to be washed. Then they kept insisting we finance the remaining amount instead of paying cash. We felt like we were dealing with a sleezy , dishonest sales manager from the 70's. Do not deal with them , you will regret it. We did not purchase fro them and went to Suntrup Kia where the purchase process was easy and painless, we felt treated fairly and did not feel that they were being dishonest with us.

Customer service is TERRIBLE!!! Never called me to let me know my car was ready. Woman who answered phone very rude. Went to go pick up my car after they claim they called me to say it was ready. Which is a total LIE, because when I gave them my phone number they said they can't find me or my car!! Finally find my car so I walk into service department to pick up my car 6 men either standing looking at their phones or doing nothing. No response no "Good Morning" "How can we help you" just COLD looks! Paid $350 for an oil change and light bulb. I paid they bring my car around and the part that holds the light bulb in is sitting in the passenger seat!!! That I paid to have installed! STAY AWAY unless you want to be treated rudely and like to be over charged and deal with incompetence. NEVER WILL GO BACK!!!

My experience at Jay Wolfe was fine until the finance guy entered the process. From there it went downhill fast. Nothing to do with my credit worthiness- my credit score was 835. The financing I was offered was sub-par, not totally unexpected and because I intended to re-finance the loan with my credit union anyway, not a big deal; more of an annoyance. The problem was the high-pressure sales pitch to purchase additional protection packages. He would not back off- would not take no for an answer. Things escalated and it was quite uncomfortable. The finance guy single handedly turned an otherwise positive car buying experience into a rotten one that I’ve since regretted. I will not be returning to purchase another vehicle nor to service the one that I purchased.

Thank you Jay Wolfe Toyota Service for your assistance with my car. You went above and beyond! The gentlemen were courteous, professional and I am a happy customer.

So sorry to report that Jay Wolfe Toyota of West County tried to rip us off. We took our Landcruiser in for an oil change. We were told we had no (0) front brake pads left. We needed immediate brake service. They should have looked at their own service records. They did the same thing to us in December. Charged us for new brakes and turning the rotors. Now, 9,000 miles later, our brakes are completely gone again! I obviously didn't believe the service writer. The brakes work perfectly! So, we took the Landcruiser into another very reputable repair shop. We just now got word that we have 90+ percent of our front brake pads, and 70 percent of our rear pads. This was an obvious attempt to rip us off for a brake job. FYI, they also said we needed new boot covers for the front axle. From my inspection, they look fine. They had another $2,000 in repairs that I now assume are completely bogus also. I thought we could trust them, but that's apparently NOT the case.

I was there to have my tire replace because there was a nail in the Passenger side tire. I purchased Toyota Tire and Wheel Protection when I purchased the 2017 Toyota Camry. the coverage was provided by Toyota Financial Services and Jay Wolfe Toyota told me they don't go with Insurance which indicates the ignorance of their own product. I showed them the proof of purchase which has my name, address, and VIN number on it. But the service Advisor William refused to help me only because he couldn't reach out to the original dealer. Which to me is just an excuse not to deal with claims. because the coverage is provided by Toyota, not by a specific dealer. Therefore, it is not necessary to reach out to any dealer. it should be a direct claim with TFS. Then I requested to talk to the manager which is a waste of time because he's so incompetent and a pathetic liar. he told me he couldn't find my name on the portal they are using. he was lying through his teeth and he is so ignorant and I couldn't stand it. so I said I won't have my serviced here, then he immediately opened the door, which is very rude and he should learn how to treat his customers. most importantly, he should learn at least the basics of how to be a human being. I simply drove to another Toyota and they told me I have coverage. look!!!!! I didn't even mention I have a protection plan for the car. they actually pulled up that info before I tell them. I will never be a customer at Jay Wolfe. I should've listened to my friends and families about any Jay Wolfe. PS: I was at TOYOTA on 07/27/2021 at around 1:35 PM. so Hey!!! Jay Wolf. go figure who was the manager on duty at the service department at that time yourself.

Salesperson was Professional. Everyone was Friendly. The surroundings were Clean.

Andrew is always helpful friendly courteous professional and knowledgeable! Love working with him.

Finance Processing Gentleman was excellent; very efficient and knowledgeable of the process.

We were extremely pleased with the professionalism of our salesperson, Khalid. We had about an eight or nine week wait and he updated us on the status of our vehicle in a timely fashion. While the dealership could have charged a premium over the listed price due to the scarcity of our RAV4 Prime, we paid the list price. We are very pleased with the vehicle and the no nonsense negotiations. Thank you very much!