Our Awards
Jay Wolfe Toyota of West County is an Award-Winning Toyota Dealership in Ballwin
#1 Volume Toyota Dealer in the St. Louis Area for 2015, 2016, 2017 and 2018 per TMS
At Jay Wolfe Toyota of West County, our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. As such, we’ve been the proud recipients of a number of prestigious and exclusive awards over the years for our outstanding business practices, superior selection, and top notch customer service. Here’s the highlights:
DealerRater Consumer Satisfaction Award (2015-2019)
Consumer Satisfaction Awards are only given to the top 10% of U.S franchise dealers. To be considered for this award, a dealer must have a minimum of 25 reviews on DealerRater for the calendar year, with at least one new review per quarter, and have an average minimum star rating of 4 out of 5.
Toyota President’s Award (3x Winner)
Each year Toyota Motor Sales recognizes the best of the best with the prestigious President’s Award. To earn this award, a Toyota dealership must consistently go above and beyond for its customers.
J.D. Power Dealer of Excellence
Like the name suggests, a dealer must provide excellent customer service during the sales process in order to be recognized by J.D. Power’s Dealer of Excellent Program.
CarGurus Top Rated Dealer
This award is presented to car dealerships that received the highest average ratings from shoppers on the CarGurus review platform. On average, winners of the Top Rated Dealer award had a star rating of 4.74 out of 5 stars!
If you’d like to experience award-winning customer service firsthand, then visit our new and used car dealership in Ballwin, home to the Jay Wolfe Advantage Program!
See What Our Customers Are Saying
Rusty in sales, Billy in finance, and Scott in service all were very helpful in assisting me while purchasing a car from Jay Wolfe Toyota. Thanks to all of them for helping out.
Jay Wolfe Toyota in West County. The service is awesome. I went to 4 locations to fix a vibration issue in my front end. Jay Wolfe diagnosed it. My tires were not round, only under their pressure test machine. They gave me a sheet that gave all of the out of spec readings. I took them back to Tires Direct and got all 4 replaced for free. No recall at the time.
I can’t thank Scot Dickherber, the Service Director at Jay Wolfe Toyota enough. I went in for a state inspection and his Tire Specialist Rob Andres offered me an amazing deal on an awesome set of rims and tires. No pressure just a simple offer with plenty of information. My 2007 Tacoma with over 190,000 miles has never looked better! And now I have the old steel rims with a spare set of fresh winter tires. Scot may or may not remember me, but I had brought my wife’s 2001 Celica to Jay Wolfe when he was a Service Writer. It ...
Thank you, Jay Wolfe Toyota of West County, for taking advantage of my 20-year-old son and convincing him that the Toyota Maintenance Schedule REQUIRED almost $800 worth of "scheduled maintenance" at 30,000 miles on his 2019 Camry when he came in for an oil change today. I would love to know where a brake system flush, induction maintenance, and winter tune-up can be found on the Toyota Maintenance Schedule because I need help finding them. I am also confused about how the "$800 of required scheduled maintenance" and the ThreeForOne service contract are related. When my son questioned the service ...
Just bought my second used vehicle at Jay Wolfe and will happily send my family and friends to this dealership! I got a 2006 Tundra last year and just this week bought a 2016 4Runner. Both times the process was stress-free and pleasant, and Gerry the salesman went above and beyond. He helped my 8 year-old daughter get snacks, tour the building, and find a place to read and play while we finished my paperwork. We often expect car salespeople to be pushy, but I thought Joseph the used car manager and the other salesmen were knowledgeable, friendly, efficient, and accommodating to my ...
Stay away from this dealer, we recently visited the dealer and got into negotiations on a Used Telluride they had in stock. We pretty much had come to an agreement on the value of my trade after they made a bogus comment about the roof of my truck would need to be repainted , when all it need was to be washed. Then they kept insisting we finance the remaining amount instead of paying cash. We felt like we were dealing with a sleezy , dishonest sales manager from the 70's. Do not deal with them , you will regret it. We did ...
Customer service is TERRIBLE!!! Never called me to let me know my car was ready. Woman who answered phone very rude. Went to go pick up my car after they claim they called me to say it was ready. Which is a total LIE, because when I gave them my phone number they said they can't find me or my car!! Finally find my car so I walk into service department to pick up my car 6 men either standing looking at their phones or doing nothing. No response no "Good Morning" "How can we help you&...
My experience at Jay Wolfe was fine until the finance guy entered the process. From there it went downhill fast. Nothing to do with my credit worthiness- my credit score was 835. The financing I was offered was sub-par, not totally unexpected and because I intended to re-finance the loan with my credit union anyway, not a big deal; more of an annoyance. The problem was the high-pressure sales pitch to purchase additional protection packages. He would not back off- would not take no for an answer. Things escalated and it was quite uncomfortable. The finance guy single handedly turned an ...