My car was taken away for servicing before I hardly knew it. Kevin was thorough and efficient. He also checked and discovered a recall on a part that he took the initiative of ordering. First class service!
I was greeted as I pulled into the service area. Kevin was very friendly and professional. The customer waiting area was great and the time went by quickly. Definitely recommend!
Good communication. They were ready for me when I arrived for my appointment. Was out in less time than they promised. I will be back.
Excellent and quick service from the point of drop-off to pick up. The snack and beverage bar as well as the customer waiting area adds greatly to the experience. Dave
I had a lot of little details and a strut replaced. It took longer than we originally thought, but Jay Wolfe was kind enough to supply me with a loaner for the additional period. All in all a positive experience.
Great and quick service as always. Covered by Toyota Care and the recall was covered. Easy process dropping off the night before and car ready the next morning.
Good service and timely fixes made to the car - good pricing for a dealership. Bought both my cars here and would buy here again. Thanks!
There were some delays, but all is good in the end. When the delays happened, they gave me a loaner car. I have nothing more to say.
The showroom was spacious, clean and inviting. Skip Hayden, our Salesman, was fantastic. I posed several questions to Skip about nit-picky details on the RAV4 we eventually purchased. In most cases, he had instant answers. The rest of the time he located answers promptly. We chose the RAV4 over a Highlander after renting the Highlander from Jay Wolfe for a weekend trip. The dealership does those sorts of things for their customers' benefit, and I would not have considered it if Skip had not mentioned the possibility.
The service department was quite helpful with an issue I was having, which took a few people to figure out. Great customer service. Everyone was very friendly.
This is my family’s 3rd car purchased from Jay Wolf. Wonderful staff. And very helpful. Highly recommended. Love my new Sienna. It’s an amazing car. Thank you.
Kevin was great to work with and very helpful. He worked around my schedule and hustled to get my vehicle ready when I needed it.
Quicker than usual (slightly over and hour) and everyone was very nice when paying. Staff was quick the second I pulled up and dropped off the car.
I appreciated the way they were able to schedule me in very quickly, diagnose the issue, and make the required repairs in a very efficient manner.
This was a fairly straightforward visit, 25,000 mile check up on my RAV4 where are the primary thing I needed was a tire rotation. As I’m sure most people can relate, my schedules been fairly busy recently. Danny was very efficient and, knowing that I was dropping off the vehicle on my lunch break, he got me through very quickly but thouroughly.
No issues with the service appointment. Dropped the vehicle off the night before and the car was ready as promised the next afternoon. Service manager called with timely status updates - very happy with the service.
Gary Panus was great! I ordered a 4Runner from him and I had no issues with anything made the whole process super easy, I will definitely be returning for any future Vehicles I need to purchase
Bill Bennett provides excellent and trustworthy advice and will not sell you something you do not need. Jay Wolfe is lucky to have him. He has always taken good care of my vehicles. The work performed is done right. Cost is competitive.
Karim found us the van we wanted. He took the time to explain all the features. Jason in the finance department helped us buy the extended warranty we wanted and didn't try to push us into buying something we didn't need. This is the second van I have purchased from this Jay Wolfe dealership. I have to drive over three hours to get to this dealership, even though there is a Toyota dealership in my city, and it is worth the drive to receive the price and excellent treatment I receive.
They didn’t try to sell me anything I did not need. They were friendly and it did not take long. They have fair prices.
The service at Jay Wolfe is always 5 star! Very professional and performs the service fast! I highly recommend them. They are a great team!
Jay Wolfe sales and service has always been top notch! Friendly and courteous staff greet me and take care of my vehicle with little effort on my part. I would recommend them to family and friends.
We have been well pleased with our experience with Jay Wolfe Toyota, we have enjoyed our RAV4 purchased there, and have appreciated the good service.
Dave in the body shop dept was friendly, knowledgeable and professional. He compiled my estimate while I waited and provided rental car information for the duration of my car’s repairs. I appreciated his attention to service.
Courteous, friendly, knowledgeable, helpful - - not pushy or evasive. Sales staff were very attentive to our needs and did not try to oversell or adoptions that we initially declined. Great inventory.
Josh makes our service practically enjoyable. He is knowledgeable, personable, and always gets the job done with the highest quality. Kudos to Josh and the Jay Wolfe team!
Our visit was top notch. Service Technician Kevin Kettinger did an outstanding job of completing a fuel pump recall on our 2019 4 Runner. Kevin answered several other questions we had on all the bells and whistles we had on our vehicle.
Scheduled work done in reasonable times and for the amount agreed upon. Unfortunately, the wrong part was replaced, but they did not charge me fir it and took card of the part I wanted fixed for no charge. The other work was done as agreed. Failure to confirm was also my fault, but they did not play the blame game and went above and beyond, as usual, which is why I bug and have my vehicles service here. 🙂
It was very easy to schedule and appointment. I worked with Patrick, who was very helpful and friendly. Very satisfied with my experience. Would recommend!
Service was good and completed in a timely manner. Service advisor was courteous and professional. A nice customer lounge was available for those waiting for their service to be performed. I received a copy of the alignment results, but did not receive a copy of the vehicle inspection form showing what multi-point inspection was performed.
Josh was great, courteous and friendly. The work was completed in the time quoted. The customer lounge was a bit crowded but with the current environment it was understandable.
Fast and friendly service. They happily applied my coupons and got to work. Car was maintained quickly and neatly. You gotta love Wolfe Toyota for service
Excellent service, excellent service advisor. Nothing more needs to be said, I like Jay Wolf Toyota. You can be sure that if your service is not good, I'll let you know. I will say nothing more..
The Service Advisers are friendly and professional and the service is completed on a timely basis. I would recommend getting your vehicle serviced at Jay Wolfe.
Great service and explanation of all the work that was done. Took me right in because of a brake issue! Kevin takes the time to describe the issues!
Hadn’t planned on purchasing the day we walked into the show room. Joe asked me if I was looking for another blue Toyota and said he had just what I was looking for. He was right. The rest is history. I drove out a short time later in my new car. Great service and staff. Happy customer. Donna
Enjoyed my experience and look forward to visiting here for service in the future. Definitely going to revisit this dealership when I am looking to get another car.
Great service as always. Every tine I go in for service or an upgrade to my car they get me in and out with no problems at all.
This is the shortest car buying experience we have had. In and out within 3 hours in two separate visits. We did our homework so the negotiation was swift and pleasant. The salesman,Karim, that helped us was professional and helpful. The whole process was well planned and well explained to us. We will definitively come back to Jay Wolf for services.
Great, friendly, courteous & efficient service. Had a persistent low tire pressure light over a week that only transiently went out after refilling passenger rear tire. I drove in without an appointment.They quickly found the nail causing the slow leak, got me in & out with a minimal weight. No cost due to my Total Care history. Well done! Thanks
Jay Wolfe Toyota of West County is a terrific dealership with great vehicles and great service. David Morse is the best car salesman I have ever met. Knows cars, low pressure, very good to deal with. Billy Morton is top notch with the financing and also very pleasant to deal with. I am a repeat customer and will buy from Jay Wolfe Toyota and David Morse again.
Great car buying experience. No pressure whatsoever. Answered all our questions and proactively looked for the best options for us. Took a little time working through the finance department but that is to be expected late in the afternoon on a busy Saturday. Would definitely buy from Jay Wolfe again.
Convenient for service, reliable, helpful, thorough, pointed out work that was needed and was less than originally quoted. Shuttle service to my office and back was wonderful.
As usual, my service visit with Jay Wolfe Toyota went well! The service folks checked me in and I waited. In no time, they had everything checked, the oil changed, and the tires rotated.
Mark Pardee was great to work with, this is the second purchase from Jay Wolfe, I expect there will be more in the future, thanks guys
Scheduled a routine service appointment. Went very well. Andrew was very helpful and wait was pretty short considering how busy they were. I bought my Highlander from Jay Wolfe and like to go back for service.
Went in for a battery replacement. Quick service and relatively short wait time. 4 star because the gentleman I was consulting with initially quoted me the price that was a lot higher than the one quoted at the time of scheduling the appointment. When I asked why the difference, he didn't (or maybe couldn't) really explain and instead sent me to the person who had originally scheduled my appointment, who was eventually able to give me the right price. Overall, very professional service. But I was just thinking, providing the best service should not have to come down to ...
I called at 3 PM on Saturday afternoon about a listing I saw on the internet and walked out at 6 PM with the car. Excellent experience overall.
My visit to the dealership was short and sweet. I was in and out in 45 minutes. The service person was good and professional. He helped me solve and simple problem with my rear windshield wiper.
Joe Fuson and Billy Morton were exemplary throughout our entire experience at Jay Wolfe Toyota. All of our questions and concerns were addressed thoroughly. They made the car selection and “paperwork” flow smoothly, easily and quickly. I will refer friends and family to these professionals.
Great service experience. Bill & Scott are a tribute to Jay Wolfe Toyota and also fantastic individuals! Everything they promised was done with the customer in mind.
Great Service has now become the low bar at Jay wolfe. I am happy with the work done an the fact that my technician took care of the factory recalls that I did not know of. Excellent work.
I was pleased to see that the service reception area was very clean and that the service managers were wearing masks. The young man that brought up my car cleaned out the paper floor mat and told me that the free courtesy wash was suspended to avoid one more person getting in and out of the car, during the pandemic.
Went in for new tires and oil change. Turns out we had a really goofy size. Bill Bennett took the time to figure it out and get us going again. We are happy!
While I didn't buy my 2017 Toyota Rav4 from a Toyota dealership, I take it to Jay Wolfe for all of the service and maintenance. We have worked with Tom in the service department every time and he is just amazing - so friendly, knowledgeable, and honest. I just went to schedule my next appointment and it seems like he may not work there anymore and I am so sad! Hopefully the rest of the people in the service department are just as awesome.
In and out. They said and hour and that’s exactly how long I was there. The client waiting area is very nice and relaxing.
Great service from Danny R in Service. I was in and out quickly. Got everything done right. I’ll definitely be coming back in the future.
It was easy and painless to buy the car. Everyone was helpful and friendly. Skip H did a great job finding us a car and having it to us in one day.
I am very pleased with the service representative Bill Bennet. He listens to my requests and makes sure that all service needs for the car are met.
Best service department in the United States!!!!!!!!! Our original advisor was Bill Bennet and this time we had Daniel Ruckman. Both advisors were top notch! They don’t try to up sell you but they make sure you are aware of any maintenance items which are due.
Karim was very personable and helpful in locating a vehicle with the options, etc. we were interested in. Delivered as promised and on schedule. Billy was excellent to work with. Thanks for your service.
Everything was great. Mark in sales was very easy to deal with. We had an appointment to pick up the new car but it took over 2 hours for us to be finished and on our way.
The vehicle purchase process was handled courteously and efficiently. Automobile was delivered the same day after refueling and washing. Sales and financial staff were very professional.
Excellent salesperson Karim was terrific to work with. Very pleased with the car I bought and the service I received. I can and will recommend Jay Wolfe to friends!
Great service! I was in and out in 40 minutes! I highly recommend joy Wolfe and their service department. Heir waiting room is very clean as well!
My appointment for service was on time. The service department was professional and helpful. The work was done in a timely manner. I hope they get their car wash fixed.
We just moved here from Texas and everyone was very helpful to set us up for service of our tundra and sequoia. The staff was experienced and honest. Thank you to Kevin for all of your assistance.
Service Dept: Vehicle was taken in on time, work finished within the time promised, everything was accomplished as promised. Service Dept is always tops, as expected.
Mark P. Went above and beyond to take care of us. He tried to make sure that we have best deal and that we’re highly satisfied with the service. Thank you Mark.
Wolfe service is always top notch. They went out of their way to find a replacement battery for my hybrid Camry and installed it promptly after my battery died in my garage. I had it jump started and immediately called to let them know I was on my way and afraid to turn off the car for fear it wouldn't start again. They did the work with no appointment!
I appreciate Mark P. For staying and taking care of us. That’s saying a lot about him as a sales person. He is supposed to leave @5pm. But indeed up staying till past 8pm. Making sure that we are satisfied with the service. Thank you Mark.
Gary was very approachable and not pushy, which is exactly what I was worried about when buying a car. Billy was also great and was very friendly and helpful with financing.
The service work was affordable and quickly done. My service specialist was friendly and helpful. I enjoyed the quiet work space in the waiting area. I was grateful to get in and out quickly. Thank you, Jay Wolfe Toyota, for your service through the years!
Always Great service from Scot the service manager & Bill the service writer Will always be my go to for all my Toyota needs. Thanks again for taking care of me.
excellent service always, smooth processing and the staff was very helpfully, they have a great system start when you enter till to finish your car
I don’t have anything bad to say. It was a friendly environment, I always feel like the prices are fair, and the work was done in a timely manner
Skip Hayden was very professional. He went though the process very well. I came expecting a major discount under the Costco program but that wasn't the case. It was a standard $500 discount that canceled out my Military discount and online coupon. Costco had a hip about unlocking the Costco price list with my card?? Other then, the Costco program, the experience was great.
Bill in service is friendly, makes suggestions about what needs to be done, when asked. Everything is so organized when you go into Wolfe for service. I continue to go back, even though it is farther than other locations.
This was our first visit to Jay Wolfe. We ended up finding what we wanted and bought a vehicle. The process was smooth and staff was very knowledgeable and helpful. Whenever we need another vehicle, we will be back.
Dan the man. I’ve been coming to Jay Wolfe Toyota for routine maintenance for my Camry since 2015. I always schedule my service appointments with Danny Ruckman as he is always polite, professional and efficient. 02/03/2021 came here for on oil change and was out in 30 mins. FYI, they have stopped the courtesy carwash as it results longer wait time during this Covid times.
Not the closest dealership to me, have a friend who works here so gave Wolfe a try. Very professional, waited less than an hour for safety inspection, everyone was very friendly. Everyone wore masks, customer lounge clean and uncrowded. Will be back.
Welcoming, clean and sanitized environment. Swift and professional service, in and out in less than one hours. I will be back soon. Thank you Daniel.
I like the system that West County Service Center put in place. They have an excellent waiting area where I can get work done while waiting.
Great service department! Able to get quick appointment and everything was done in a professional manner. Everyone was wearing masks and my steering wheel and seat were covered in plastic during the service appointment - thank you! Service Manager was also excellent - provided key information on a Prius situation I was facing.
Wow! This is the best Toyota dealership we have ever bought from! They are courteous and go above and beyond to help us find exactly what we wanted! The pricing was very fair all the way around to get us a great deal. This is our second Highlander we have purchased here and from “Skip” our salesperson to Omar in financing ( who remembered us from last time) this was a tremendous experience! We love that this dealership participates in the Costco auto program and also having past experience with their service department expect to enjoy continued great service! Thank you
Excellent experience! Friendly no pressure staff! Would recommend this dealership over others we visited. I will purchase future vehicles at this dealership as well as other family members
Best car purchasing experience we have ever had (over 30 years of buying/leasing cars). Patrick our sales person did a wonderful job. Patrick kept his word on everything promised.
They were super fast for my emission test and was completed prior their estimated time. An area of improvement - some of the advisors masks were below their noses. Andrew wore his properly -
Service representative was very efficient, and work was completed in a very short time. Another comment - Using the on-line service reservation is not very easy - Not Intuitive. My appointment got made with the Sales Dept instead of the Service Department. A sales representative was helpful in getting corrected
Jay Wolfe has good service and a nice waiting room. They are usually pretty quick as well. A great dealership for a new car buyer. Would recommend!
I recently brought my Toyota Avalon Limited in for an airbag recall repair and a tire rotation. The service writer, Bill, was professional and very knowledgeable. Bill was even able to get me a loaner car to use while my vehicle was being repaired/serviced. When I returned to the service center to pickup my vehicle, Scot (service manager), came out of the office area and personally greeted me. He asked if my expectations were being met and if there was anything else he could do for me. Every encounter with service staff was exceptional. I have always had outstanding ...
Completed safety and emissions check quickly. Easy to make an appointment. I was early to the appointment and they got the car right in to service
Work was completed as scheduled, but it always seems so expensive. I'm always tempted to take it to our neighborhood mechanic who I know is reliable and much cheaper, but every now and then, some odd part is still under Toyota warranty.
We've been going to J. Wolfe for some time now, purchasing three cars, and we have not been disappointed! Sales and service are amazing. All of the employees are so good to work with. Thanks!!
Jay Wolfe Toyota has done a great job helping me buy a Camry for my wife. After the miss understanding of the 4 Runner I purchased from them they made me feel a lot better in the buying of the Camry that I understood the different discounts and was very easy in negotiating a fair price for the Camry and my trade in. I will always recommend them as a very good Toyota dealer.