I can’t thank Scot Dickherber, the Service Director at Jay Wolfe Toyota enough. I went in for a state inspection and his Tire Specialist Rob Andres offered me an amazing deal on an awesome set of rims and tires. No pressure just a simple offer with plenty of information. My 2007 Tacoma with over 190,000 miles has never looked better! And now I have the old steel rims with a spare set of fresh winter tires. Scot may or may not remember me, but I had brought my wife’s 2001 Celica to Jay Wolfe when he was a Service Writer. It ...
Just bought my second used vehicle at Jay Wolfe and will happily send my family and friends to this dealership! I got a 2006 Tundra last year and just this week bought a 2016 4Runner. Both times the process was stress-free and pleasant, and Gerry the salesman went above and beyond. He helped my 8 year-old daughter get snacks, tour the building, and find a place to read and play while we finished my paperwork. We often expect car salespeople to be pushy, but I thought Joseph the used car manager and the other salesmen were knowledgeable, friendly, efficient, and accommodating to my ...
Thank you Jay Wolfe Toyota Service for your assistance with my car. You went above and beyond! The gentlemen were courteous, professional and I am a happy customer.
Salesperson was Professional. Everyone was Friendly. The surroundings were Clean.
Andrew is always helpful friendly courteous professional and knowledgeable! Love working with him.
Finance Processing Gentleman was excellent; very efficient and knowledgeable of the process.
We were extremely pleased with the professionalism of our salesperson, Khalid. We had about an eight or nine week wait and he updated us on the status of our vehicle in a timely fashion. While the dealership could have charged a premium over the listed price due to the scarcity of our RAV4 Prime, we paid the list price. We are very pleased with the vehicle and the no nonsense negotiations. Thank you very much!
Excellent service... no nonsense about fix 15 others things while you are here.. Fixed a squeaking sound at no cost .. Bill applied the coupons even before i asked. I typically dont trust dealership service team but Bill at Toyota is excellent..
on time and friendly and Joshua nice to work with
Always great customer service from this dealership. The best in the midwest.
I am completely satisfied with Karim for helping me get the car of my dreams, and Omar for securing the financing needed to complete the sale!
The team is quick, reliable and accommodating! Always feel appreciated.
Best Service team in the area, reflection of Service Director, Scot Dickherber, leadership.
Bill was friendly and easy to work with. Completed everything that I asked for. Great service and loved the clean, nice waiting area with refreshments.
My dealings with Jay Wolfe Toyota were easypeasy and very straightforward. The staff is professional and seem very well informed about their inventory and services. After years and years of dealing with shady dealerships it's nice to know that these honest folks are really on the ball. Delivery time for the new vehicle I ordered was ahead of schedule - how often do companies during covid actually exceed expectations? Well done and Thanks J.W.T!
Great people to work with ! No complaints ! Fixed the issue in timely manner. If I had to go there again I will and I will also recommend them !
Excellent customer service, our vehicle was detailed inside and out in a professional manner, and the loaner vehicle will our vehicle was being serviced was very helpful and appreciated!
A Maintennance Required message showed up on my dash. I called the next morning, made an appointment, they rotated my tires and provided a cleaning, all with a coupon, and did great. The cleaning was superb.
I bought a pre-owned Toyota Prius yesterday. Gary Panus was a pleasure to work with. I think I paid a fair price for the car.
Just purchased my 5th car from Jay Wolfe. Worked with Gary Panus - he was very helpful and knowledgeable. I was up there a couple of times and never felt pressure from him, he allowed me the time to test drive and think through my decision. He even came up on his day off so my daughter could test drive the car we ultimately purchased. The closing process was smooth as well, everything explained and handled professionally.
Service was great, Kevin super helpful and the "cafe" attendant was terrific. This dealership has exceeded my expectations for price, quality, and service. Thank you!
Arrived for my appointment and was greeted immediately. Kevin Kettinger explained service to be performed and answered all my questions. Quick turnaround. Overall a very pleasant transaction.
Daniel and Tim Ferlis were VERY helpful’. Would come back just because they know how to treat customers They are a credit to your place
This Service Department is awesome to work with. I went in for an oil change and tire rotation and to please look at another issue. Andrew & Scot went above and beyond to fix that issue at no cost. I will definitely continue to purchase my vehicles from and recommend Jay Wolfe Toyota of West County. Thank you- Drew Sticht
Karim Aly sales person was awesome, got me a good deal and overall first class service. I would definitely come back again in the future.
Always a pleasure to work with Bill Bennett. Was in and out very fast. If I had to say one negative thing it would be that I didn’t get my car washed on this visit.
Service was fine. 45,000 mile service. Called to check on progress after 2 1/2 hours, they couldn’t find my car!? 10 mins later my service manager called to say my call was done. Confusing!
Excellent buying experience from start to finish highly recommend. Skip made ordering our new vehicle easy and Omar made financing a breeze, highly recommend and look forward to doing business in the future!
Kevin worked with me, and was really nice and helpful. I would make one suggestion, though; please don't make customers only work with one person. If Kevin's on the phone and two other service people are available, why not let the ones who are available help people? It's really frustrating to have to wait for a specific service person who's too busy to help, when others are available.
First experience in this dealership, and the salesman and business office were efficient, personable, and professional. We purchased a Rav4 and we glad to find one at Jay Wolfe.
Karim Aly understood the our need and made the transaction stress free. The customer service was outstanding .He was very easy to work with and we made a good deal. It was a win-win situation .We will refer him friends which is a great compliment a good employee can have .
I visit this store regularly and I should be able to enjoy coupon prices on tyre rotation and other services. I think you guys do a good job overall.
Outstanding customer service and quality workmanship. I came in to add a full sized spare to my 21 RAV4 Hybrid. Danny Ruckman walked me through the process of what I could and couldn’t do in terms of the tire pressure monitoring system. I had to bring it back the next day to finish up some work, so I asked about having LED fog lights installed. Ordered, received and installed the next day. I came in for one thing, and left with two things crossed off my to do list for my vehicle, as well as being more knowledgeable about my ...
Missing Pam Oakes, she had left for another dealership but her photo is still on this page? Is she back ? New Starter being ordered for installation.. Appreciate the service agent taking the extra step of checking my belt to clarify that the starter really needs to be changed..
Pleasant personnel, addressed all of our issues. repairs were a bit on the expensive side. Loaner car was clean and comfortable. My wife loves to drive it.
This dealership is always friendly and helpful. The service team is always helpful and apply any know discounts to your service being provided. I recommend this dealership to anyone contemplating the purchase of a Toyota product.
Was caught by surprise with the bill.Was provided with a loaner car that I think was charged to me and I think was unnecessary but everything else was perfectly fine.
Good service and turn around time on getting vehicle back. Gave me loaner so I didn’t have to wait 2+ hours waiting for service.
Service rep did not push additional services on me, which is a red line for me. Looking forward to the customer waiting area being fully reopened and the amenities restored, but was comfortable and coffee was good. Need to get the car wash back open, that’s a great perk.
Great deals, great salesperson. Have worked with Jacques in the past and now I recall how pleased I was with his help, friendliness and pricing.
Worked with Joe Fuson to buy a new car and had a great experience. Knowledgable, professional and friendly. Didn't waste our time and minimal back and forth with his manager to do the deal. Omar Elsoueissi did our financing and he was professional and did a good job also. I'd recommend West County Toyota and especially Joe Fuson.
My car was taken away for servicing before I hardly knew it. Kevin was thorough and efficient. He also checked and discovered a recall on a part that he took the initiative of ordering. First class service!
I was greeted as I pulled into the service area. Kevin was very friendly and professional. The customer waiting area was great and the time went by quickly. Definitely recommend!
Good communication. They were ready for me when I arrived for my appointment. Was out in less time than they promised. I will be back.
Excellent and quick service from the point of drop-off to pick up. The snack and beverage bar as well as the customer waiting area adds greatly to the experience. Dave
Great and quick service as always. Covered by Toyota Care and the recall was covered. Easy process dropping off the night before and car ready the next morning.
Good service and timely fixes made to the car - good pricing for a dealership. Bought both my cars here and would buy here again. Thanks!
There were some delays, but all is good in the end. When the delays happened, they gave me a loaner car. I have nothing more to say.
The showroom was spacious, clean and inviting. Skip Hayden, our Salesman, was fantastic. I posed several questions to Skip about nit-picky details on the RAV4 we eventually purchased. In most cases, he had instant answers. The rest of the time he located answers promptly. We chose the RAV4 over a Highlander after renting the Highlander from Jay Wolfe for a weekend trip. The dealership does those sorts of things for their customers' benefit, and I would not have considered it if Skip had not mentioned the possibility.
The service department was quite helpful with an issue I was having, which took a few people to figure out. Great customer service. Everyone was very friendly.
This is my family’s 3rd car purchased from Jay Wolf. Wonderful staff. And very helpful. Highly recommended. Love my new Sienna. It’s an amazing car. Thank you.
Kevin was great to work with and very helpful. He worked around my schedule and hustled to get my vehicle ready when I needed it.
Quicker than usual (slightly over and hour) and everyone was very nice when paying. Staff was quick the second I pulled up and dropped off the car.
I appreciated the way they were able to schedule me in very quickly, diagnose the issue, and make the required repairs in a very efficient manner.
Bill Bennett provides excellent and trustworthy advice and will not sell you something you do not need. Jay Wolfe is lucky to have him. He has always taken good care of my vehicles. The work performed is done right. Cost is competitive.
This was a fairly straightforward visit, 25,000 mile check up on my RAV4 where are the primary thing I needed was a tire rotation. As I’m sure most people can relate, my schedules been fairly busy recently. Danny was very efficient and, knowing that I was dropping off the vehicle on my lunch break, he got me through very quickly but thouroughly.
No issues with the service appointment. Dropped the vehicle off the night before and the car was ready as promised the next afternoon. Service manager called with timely status updates - very happy with the service.
Gary Panus was great! I ordered a 4Runner from him and I had no issues with anything made the whole process super easy, I will definitely be returning for any future Vehicles I need to purchase
Karim found us the van we wanted. He took the time to explain all the features. Jason in the finance department helped us buy the extended warranty we wanted and didn't try to push us into buying something we didn't need. This is the second van I have purchased from this Jay Wolfe dealership. I have to drive over three hours to get to this dealership, even though there is a Toyota dealership in my city, and it is worth the drive to receive the price and excellent treatment I receive.
They didn’t try to sell me anything I did not need. They were friendly and it did not take long. They have fair prices.
The service at Jay Wolfe is always 5 star! Very professional and performs the service fast! I highly recommend them. They are a great team!
Jay Wolfe sales and service has always been top notch! Friendly and courteous staff greet me and take care of my vehicle with little effort on my part. I would recommend them to family and friends.
We have been well pleased with our experience with Jay Wolfe Toyota, we have enjoyed our RAV4 purchased there, and have appreciated the good service.
Dave in the body shop dept was friendly, knowledgeable and professional. He compiled my estimate while I waited and provided rental car information for the duration of my car’s repairs. I appreciated his attention to service.
Courteous, friendly, knowledgeable, helpful - - not pushy or evasive. Sales staff were very attentive to our needs and did not try to oversell or adoptions that we initially declined. Great inventory.
Josh makes our service practically enjoyable. He is knowledgeable, personable, and always gets the job done with the highest quality. Kudos to Josh and the Jay Wolfe team!
It was very easy to schedule and appointment. I worked with Patrick, who was very helpful and friendly. Very satisfied with my experience. Would recommend!
Great service as always. Every tine I go in for service or an upgrade to my car they get me in and out with no problems at all.
Our visit was top notch. Service Technician Kevin Kettinger did an outstanding job of completing a fuel pump recall on our 2019 4 Runner. Kevin answered several other questions we had on all the bells and whistles we had on our vehicle.
Scheduled work done in reasonable times and for the amount agreed upon. Unfortunately, the wrong part was replaced, but they did not charge me fir it and took card of the part I wanted fixed for no charge. The other work was done as agreed. Failure to confirm was also my fault, but they did not play the blame game and went above and beyond, as usual, which is why I bug and have my vehicles service here. 🙂
Service was good and completed in a timely manner. Service advisor was courteous and professional. A nice customer lounge was available for those waiting for their service to be performed. I received a copy of the alignment results, but did not receive a copy of the vehicle inspection form showing what multi-point inspection was performed.
Josh was great, courteous and friendly. The work was completed in the time quoted. The customer lounge was a bit crowded but with the current environment it was understandable.
Fast and friendly service. They happily applied my coupons and got to work. Car was maintained quickly and neatly. You gotta love Wolfe Toyota for service
Excellent service, excellent service advisor. Nothing more needs to be said, I like Jay Wolf Toyota. You can be sure that if your service is not good, I'll let you know. I will say nothing more..
The Service Advisers are friendly and professional and the service is completed on a timely basis. I would recommend getting your vehicle serviced at Jay Wolfe.
Great service and explanation of all the work that was done. Took me right in because of a brake issue! Kevin takes the time to describe the issues!
Hadn’t planned on purchasing the day we walked into the show room. Joe asked me if I was looking for another blue Toyota and said he had just what I was looking for. He was right. The rest is history. I drove out a short time later in my new car. Great service and staff. Happy customer. Donna
Enjoyed my experience and look forward to visiting here for service in the future. Definitely going to revisit this dealership when I am looking to get another car.
This is the shortest car buying experience we have had. In and out within 3 hours in two separate visits. We did our homework so the negotiation was swift and pleasant. The salesman,Karim, that helped us was professional and helpful. The whole process was well planned and well explained to us. We will definitively come back to Jay Wolf for services.
Great, friendly, courteous & efficient service. Had a persistent low tire pressure light over a week that only transiently went out after refilling passenger rear tire. I drove in without an appointment.They quickly found the nail causing the slow leak, got me in & out with a minimal weight. No cost due to my Total Care history. Well done! Thanks
Jay Wolfe Toyota of West County is a terrific dealership with great vehicles and great service. David Morse is the best car salesman I have ever met. Knows cars, low pressure, very good to deal with. Billy Morton is top notch with the financing and also very pleasant to deal with. I am a repeat customer and will buy from Jay Wolfe Toyota and David Morse again.
Great car buying experience. No pressure whatsoever. Answered all our questions and proactively looked for the best options for us. Took a little time working through the finance department but that is to be expected late in the afternoon on a busy Saturday. Would definitely buy from Jay Wolfe again.
Convenient for service, reliable, helpful, thorough, pointed out work that was needed and was less than originally quoted. Shuttle service to my office and back was wonderful.
As usual, my service visit with Jay Wolfe Toyota went well! The service folks checked me in and I waited. In no time, they had everything checked, the oil changed, and the tires rotated.
Mark Pardee was great to work with, this is the second purchase from Jay Wolfe, I expect there will be more in the future, thanks guys
Scheduled a routine service appointment. Went very well. Andrew was very helpful and wait was pretty short considering how busy they were. I bought my Highlander from Jay Wolfe and like to go back for service.
Went in for a battery replacement. Quick service and relatively short wait time. 4 star because the gentleman I was consulting with initially quoted me the price that was a lot higher than the one quoted at the time of scheduling the appointment. When I asked why the difference, he didn't (or maybe couldn't) really explain and instead sent me to the person who had originally scheduled my appointment, who was eventually able to give me the right price. Overall, very professional service. But I was just thinking, providing the best service should not have to come down to ...