advisor PAM is quite nice. unlike previous advisor who would offer more than what I came for. quick and efficient service. KUDOS to your team of advisor and mechanic.
Please with the courtesy and timliness of service. The service reps all wore masks (some vustomers fdid mot) which made the service area comfortable. My problem as diagnosed and service rep, Danny, phoned to inform me of problem and the service was completed in a reaonale time period.
Everything went nice smooth. Mark Pardee did a great job getting the vehicle I wanted, he may not have found me my first choice in color but I know for a fact that no dealer could as there are only 3 within 500 miles. The only thing that didn't happen was that nobody went over the features and this thing is a computer. 2020 Tacoma TRD Off Road
Bought two bran new toyotas the same day at straatman toyota in washington mo. A camry and a corolla. They wouldn't honor the manufacturers warranty on my wifes camry jay wolfe in ballwin did. I can't say enough good things about jay wolfe toyota. From now on we'll be going to them for everything. BOb in parts great guy someone hit my mirror cover Bob ordered it and even had it shipped to the house. Everyone is very personabe,and they honor the warranty. Had a horrible experience at a chevy dealer in fenton also. Jay wolfe renews your faith ...
Service tech was friendly, service time as expected, and compliance with COVID-19 recommendations were excellent. Very happy.with this service crew and site. Thanks!
I was in and out in 2 hours Oil change and wash and wax detail Great job !!! Employees all had masks on. I felt safe.
I have one suggestion that concerns the procedure for opening for business and bringing in customer's vehicles. I had a 7:00 a.m. appointment and arrived at 6:40. Both doors to the service department were closed. Since I had never been there before I parked behind the two vehicles already waiting at the first door thinking that was the door they opened to take vehicles inside. Just before 7;00 several other vehicles arrived and pulled in front of door #2. At 7;00 the service doors were opened. As a result I was now sixth in line instead of third. Overall I was very pleased with ...
Over all it was a bit slow checking in. It took over an hour to change the oil. To me, that's too long. My service manager called back to find out how long it was going to be and she never heard back from the guy until about 10 minutes later when he brought my vehicle up. It would have been better to immediately let the service manager know that he was almost done so I wasn't sitting there service manager area waiting for him to answer. While waiting, I also noticed that you have weeds and trash in the parking ...
Our salesman Joe was very professional and pleasant to work with! Our overall experience was great! This was our second purchase of a vehicle here !
I know the dealership now only by the service rep, Andrew Duncan; as always, he makes each customer feel valued and happy to have made this stop on this particular day.